the power of human emotions
Imagine the Possibilities
Imagine having the ability to instantly see into every conversation and gain insight on how your customers are feeling, and how your agents are performing in real time.
ConnexionsCX is next-generation, cognitive communications platform that continuously analyzes your call center interactions to create higher levels of engagement in the future.
Salesforce Einstein Enabled
ConnexionsCX elevates the Salesforce experience, by leveraging the power of Salesforce’s Einstein to instantly enhance your inbound and outbound communications to facilitate better customer-agent interactions.
Salesforce Lightning Ready
knows the emotional state of your customers and agents in real-time and responds accordingly.
transcribe calls as they happen, wherever the call may be coming from.
ensures that agents deliver the right message, to the right customer, at the right time
Provides agents with real-time contextual insights ensuring a unique and consistent level of service.
Neuraswitch makes it easy to set up ConnexionsCX within your environment
Download and install the ConnectionsCX package from the Salesforce AppExchange.
No need to switch telephony providers, our solution seamlessly sits alongside your current telephony solution.
Looking for a new provider? No worries, our ConnectionPoints platform has what you looking for.
Take phone calls as usual.