Neuraswitch Teams Up With Telnyx

Neuraswitch Teams Up With Telnyx

Neuraswitch Teams Up with Telenyx to Deliver Sophisticated AI-Ready Calling Experiences

Today, Neuraswitch and Telnyx announce a partnership and confirm availability of Telynx voice services to all of Neuraswitch customers on the ConnexionsCX platform.

Telnyx, a next-gen cloud communications carrier, aims to eliminate many of the frustrations that come with typical rigid telecoms providers, offering unmatched flexibility and cost savings for progressive communications platforms.

Neuraswitch’s development team has worked closely with Telynx to embed its technology into ConnexionsCX, a next-gen customer experience platform that leverages the power of human emotions and behavioral analytics to provide unique customer experiences.

“We’re extremely excited to team up with Telynx as we’re able to provide much more value to our customers,” said Scott Eller, co-founder and CRO of Neuraswitch. “In the initial conversation with every client, we discuss their current call center setup, including their telephony provider. Far too often, this conversation turns into a vent session about how unhappy they are with their provider, but they feel stuck with no options. By partnering with Telnyx, we now offer a more flexible alternative that is not only quickly and easily implemented, but there can also be significant cost savings as well”.

The ConnexionsCX platform fully leverages the ability to stream media in real-time with Telnyx to provide their clients with advanced analytics and supports sophisticated decision-making on the fly. By using a combination of sentiment and keyword analysis, personality profiling and intelligent routing, the ConnectionsCX platform can ensure that the right agents deliver the right message to the customer, all in real-time.

Ian Reither, Telnyx COO comments “the combination of Telnyx Call Control, which gives customers granular control over their calling experiences in real-time, and Neuraswitch’s cutting-edge platform, is a powerful one. This type of technology has the ability to redefine the way customers interact with businesses.”

You can find both Neuraswitch and Telnyx at Enterprise Connect in Orlando, Florida from March 18-21, or see neuraswitch.com and telnyx.com for more information.

About Neuraswitch
Neuraswitch was founded by a team of call center professionals who wanted to redefine the customer experience by creating a unique cloud contact center solution with Artificial Intelligence built right into the platform. Neuraswitch is the creator of ConnexionsCX, a next-generation customer experience platform that leverages the power of human emotions and behavioral analytics to provide unique customer experiences. For more information, please visit neuraswitch.com.

Neuraswitch Contact
Scott Eller, Chief Relationship Officer
scott.eller@neuraswitch.com

About Telynx
Telnyx delivers voice, messaging and more for next-gen communications applications. A communications platform and partner that provides global carrier-grade services, Telnyx maintains a global, private IP network and grants its customers unprecedented control over their communications through its innovative portal and intuitive APIs.
Telnyx products include voice (call control, elastic SIP trunking, global number search and telephony data), programmatic messaging, embedded communications and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.
Every Telnyx customer has access to 24/7 in-house engineering support and a dedicated customer success representative, and Telnyx continues to offer complimentary enterprise services like configuration management, enterprise security and fraud detection. For more information, please visit telnyx.com.

Telynx Contact
Michael Bratschi, Communications
michaelb@telnyx.com

Speechmatics And Neuraswitch Deliver CRM Solution To Intelligently Understand Conversations

Speechmatics And Neuraswitch Deliver CRM Solution To Intelligently Understand Conversations

Speechmatics announces its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction.

With decades of experience working with call centres, Neuraswitch developed the ConnexionsCX platform after witnessing customers’ changing requirements, and the struggle businesses faced in developing a cohesive solution that delivers a quality experience for them. It now works with customers across industries, such as healthcare, financial services, manufacturing and customer support, to deliver more efficient and helpful interactions with customers.

Whether it’s live feedback from a caller thanks to intelligent routing, delivering a summary report with emotions and keywords that leads to more meaningful conversations, or a call centre manager concerned with the bottom line who requires a snapshot of the data, the flexible, secure transcription solution underpins the ability to understand conversations and react instantly.

Brian Matthews, CEO of Neuraswitch, comments: “We are ecstatic to partner with Speechmatics as they bring additional functionality to ConnexionsCX and have greatly improved the speed at which we can now transcribe real-time calls.  Sentiment analysis is just one component of ConnexionsCX and by partnering with Speechmatics, we are able to add transcription services and cross-reference sentiment with transcription, further improving the call analysis accuracy globally.”

Ian Firth, VP Products at Speechmatics, said “Working with Neuraswitch felt like a natural progression for Speechmatics’ technology. Contact centre platforms have the ability to utilise speech recognition technology to enhance the customer experience offering. Whilst the Neuraswitch solution is designed to ultimately enhance the customer experience, in turn, it offers agents an easy-to-use interface directly within Salesforce. Our industry-leading language accuracy is hugely important to the globalisation of the Neuraswitch technology and I’m excited to see how the company grows as a result.”

Speechmatics will be exhibiting with Neuraswitch and demonstrating the real-time transcription technology and ConnexionsCX at Enterprise Connect, March 18-21 2019 (Orlando, Florida) on stand 736.

About Speechmatics

With the voice revolution here, Speechmatics has used its decades of machine learning and research expertise to develop Automatic Speech Recognition (ASR), available in private or public clouds and securely on-premises. The technology can be used for real-time or pre-recorded audio and video files, pushing the boundaries of speech recognition innovation and industry-leading in language coverage.

We’re continually developing new technology that can help customers across a variety of industries to accurately understand and transcribe spoken words, from call centres and financial enterprises to broadcast providers and beyond. For more information, please visit https://www.speechmatics.com/.

About Neuraswitch

Neuraswitch was founded by a team of call centre professionals who wanted to redefine the customer experience by creating a unique cloud contact centre solution with Artificial Intelligence built right into the platform. Neuraswitch is the creator of ConnexionsCX, a next-generation customer experience platform that leverages the power of human emotions and behavioral analytics to provide unique customer experiences. For more information, please visit www.neuraswitch.com.

Webinar: How to drive agent empowerment and improve customer experience using machine learning

Webinar: How to drive agent empowerment and improve customer experience using machine learning

Join us Wednesday 3 April 2019 at 4PM GMT to learn how to drive agent empowerment and improve customer experience using machine learning.

With the rise in power of machine learning, it has never been easier to give your agents the tools they need to succeed. Machine learning can help to empower contact centre agents by giving them the right tools, skills and resources to deliver superior customer experience.

We’ll discuss the challenges currently faced in the contact centre market and how we are working towards a brighter future for agents and customers across the globe.

Speakers:
Katherine Codlin, Strategic Accounts, Speechmatics
Scott Eller, Chief Relationships Officer, Neuraswitch

The Future is Now

The Future is Now

Its 2019, and your calling in to speak with an Agent, something we all dread to do. You have screamed at the IVR, said “AGENT” loud enough the neighbors could hear. And mentally, your preparing yourself for the battle with the Agent just to get your issue resolved, fast and the first time. Now you find yourself thrilled to live in a world in which the Agent can service you in a personal fashion. Furthermore, that “Agent”- her name is Sofia by the way, is able to provide impeccable customer service, all while preserving a call managing volume in which her supervisors can view in real time. Your conversation with Sofia? – It’s like talking to yourself, she is knowledgeable, she is able to converse with you while being provided with analytics and insights, and even product recommendations. All this is purely powered by the power of voice. Making for a better way to start the conversation.

Gone are the days of old, post-call analytics that only allow supervisors to see what has happened…. Not what is “happening”. Metrics of seeing what amount of work has come in, and how quickly it is getting done. Those electronic wallboards? While they may be valuable to the Managers, they offer far more use to the employees. Insights and Analytics have changed the way we view not only our customers, but our employees as well.

Analytics, powered by the robust AI of Salesforce Einstein, makes it easier for call center agents to comprehend just how they contribute. Taking those very metrics, and applying them to how one feels, allows for us to have much more meaningful and impactful conversations.


The future is now, here in real-time. Insights are bringing forth richer experiences to customers this moment. Spanning across all channels, the ConnexionsCX platform is the call center of the future- today.

Leading The Way

Leading The Way

The light bulb… such a common little thing that we often take for granted. What is this light we speak of? At the time it was created, it was a global innovation that cultured change. Change in the way we could do things, productivity, it led to a new revolution. Who knew that out of the 10,000 times that Edison failed at getting a current to run through a wire called filament- would change our behaviors, our vision, or at the time of creation- our future?

AI is where the light bulb was then… except now there is more inventors, more “Edison’s” if you will. All these Edison’s are companies powered by engineers and architects trying to create their own version of Artificial Intelligence. According to a Dimensional Research report, nearly 8 out of 10 companies currently engaged in AI and Machine learning said that projects have stalled.

Its why the team here at Neuraswitch has focused on building Artificial Intelligence around the power of the voice. ConnexionsCX takes what you say and recognizes how you truly feel… empowering an overall conversation. Consistently learning, and mining the quality and training of data, the ConnexionsCX platform eliminates the single largest obstacle in implementing machine learning models.

Have you found a better way to start the conversation?