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news May 31, 2019 Leading the Way

The light bulb… such a common little thing that we often take for granted. What is this light we speak of? At the time it was created, it was a global innovation that cultured change. Change in the way we could do things, productivity, it led to a new revolution. Who knew that out of …

news May 15, 2019 The Future is Now

Its 2019, and your calling in to speak with an Agent, something we all dread to do. You have screamed at the IVR, said “AGENT” loud enough the neighbors could hear. And mentally, your preparing yourself for the battle with the Agent just to get your issue resolved, fast and the first time. Now you …

news webinar March 26, 2019 Webinar: How to drive agent empowerment and improve customer experience using machine learning

Join us Wednesday 3 April 2019 at 4PM GMT to learn how to drive agent empowerment and improve customer experience using machine learning. With the rise in power of machine learning, it has never been easier to give your agents the tools they need to succeed. Machine learning can help to empower contact centre agents …

news March 26, 2019 Speechmatics And Neuraswitch Deliver CRM Solution To Intelligently Understand Conversations

Speechmatics announces its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. With decades of experience working with call centres, Neuraswitch developed the ConnexionsCX platform after witnessing customers’ changing requirements, and the struggle …

news March 26, 2019 Neuraswitch Teams Up With Telnyx

Neuraswitch Teams Up with Telenyx to Deliver Sophisticated AI-Ready Calling Experiences Today, Neuraswitch and Telnyx announce a partnership and confirm availability of Telynx voice services to all of Neuraswitch customers on the ConnexionsCX platform. Telnyx, a next-gen cloud communications carrier, aims to eliminate many of the frustrations that come with typical rigid telecoms providers, offering …

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