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Enable Intelligent Customer Interactions

Further engage in the customer experience- ConnexionsCX utilizes the power of human emotion and behavioral analytics to empower reps with real time insights, live on each call
what we do

Neuraswitch delivers the world's first Cognitive Communications Platform that truly unleashes the power of voice

emotional analytics

a platform that knows the emotional state of your customers and agents in real-time and responds accordingly

verbal intelligence

ability to analyze customer interactions in order to solve problems using language-based reasoning.

intelligent routing

continuously analyzes your customer and agent interactions to create higher levels of engagement in the future

agent empowerment

provide agents with real-time contextual insights ensuring a unique and consistent level of service

ConnectionCx
the art of conversation

Turn Insight into Action

Further engage with customers. ConnexionsCX empowers agents with informidable insights utilizing the power of voice and Salesforces Einstein for Next Best Actions, allowing reps to up sell/cross sell on every single call.
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Feelings Matter

ConnexionsCX analyzes the call in real-time, easily providing insights on the behaviors of the customer and the rep, while providing insights on how to handle the conversation and drive customer experiences. Giving agents the real-time ability to listen intently and say the right things!
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our network

Words into Context

ConnexionsCX translates conversations in to text in real time, while recognizing the spoken language and translating it for the rep on each and every call. The agent can then in turn speak in their native language and ConnexionsCX will translate it back to the customer in their language.
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Lastest News

thoughts and experiments

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May 31, 2019

Leading the Way

The light bulb… such a common little thing that we often take for granted. What is this light we speak of? At the time it was created, it was a global innovation that cultured change. Change in the way we could do things, productivity, it led to a new revolution. Who knew that out of …

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May 15, 2019

The Future is Now

Its 2019, and your calling in to speak with an Agent, something we all dread to do. You have screamed at the IVR, said “AGENT” loud enough the neighbors could hear. And mentally, your preparing yourself for the battle with the Agent just to get your issue resolved, fast and the first time. Now you …

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