ConnexionsIQ allows organizations to automatically score 100% of the call center interactions in order to increase their teams performance.
QA Managers no longer have to randomly select which calls they want to evaluate.
Chats can be scored during the conversation or afterwards.
Emails like chats can be scored after each response within the thread or afterwards.
ConnexionsIQ continuously analyzes your customer and agent interactions to create higher levels of engagement in the future.
Allows team leaders to easily build and distribute QA scorecards based on their unique business requirements.
Score every customer interaction regardless of the channel.
Ensures that issues caught within the QA process can be leveraged with ConnexionsCX to prevent further occurrences.