Call Quality

ConnexionsIQ allows organizations to automatically score 100% of the call center interactions in order to increase their teams performance.

Voice

QA Managers no longer have to randomly select which calls they want to evaluate.

Chat

Chats can be scored during the conversation or afterwards.

Email

Emails like chats can be scored after each response within the thread or afterwards.

Analyzing the Voice of the Customer

ConnexionsIQ continuously analyzes your customer and agent interactions to create higher levels of engagement in the future.

Customizable Scorecards

Allows team leaders to easily build and distribute QA scorecards based on their unique business requirements.

Works Across all Channels

Score every customer interaction regardless of the channel.

Integration with ConnexionsCX

Ensures that issues caught within the QA process can be leveraged with ConnexionsCX to prevent further occurrences.

Start Making Better Connexions

Contact us today to transform your customer support experience.

we help companies leverage the power of human emotions and behavioral analytics to create unique customer experiences

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