Neuraswitch ConnexionsCX utilizes advanced real-time voice analytics where the tone of voice, in addition to what's being said, is analyzed to determine the emotion state of both the customer and the agent.
Provides agents with real-time helpful hints and tips throughout the conversation.
Our NLP Engine ensures a high level of accuracy when processing conversations.
Works with your existing telephony, knowledge and call center solutions.
Get the insights you need to redefine the customer experience.
Supports both cloud and on-premise configurations.
Native support for over 40+ languages.
ConnexionsCX provides agents with real-time contextual insights ensuring a unique and consistent level of service.
Transcribe customer conversations in real time in over 40+ languages.
Provide agents with real-time actionable insights ensuring a unique and consistent level of service.
Continuously analyzes your customer and agent interactions to create higher levels of engagement in the future.