Enable Intelligent Customer Interactions
Further engage in the customer experience – ConnexionsCX utilizes the power of human emotion and behavioral analytics to empower reps with real time insights, live on each call
The power of human emotions
Imagine the Possibilities
Imagine having the ability to instantly see into every conversation and gain insight on how your customers are feeling, and how your agents are performing in real time.
ConnexionsCX is a next-generation, cognitive communications platform that continuously analyzes your call center interactions to create higher levels of engagement in the future.
Salesforce Einstein Enabled
ConnexionsCX elevates the Salesforce experience, by leveraging the power of Salesforce’s Einstein to instantly enhance your inbound and outbound communications to facilitate better customer-agent interactions.
what we do
Neuraswitch delivers the world’s first Cognitive Communications Platform that truly unleashes the power of voice
a platform that knows the emotional state of your customers and agents in real-time and respond accordingly
ability to analyze customer interactions in order to solve problems using language based reasoning
continuously analyzes your customer and agent interactions to create higher levels of engagement in the future
provide agents with real-time contextual insights ensurig a unique and consistent level of service
ConnexionsCX analyzes the call in real-time, easily providing insights on the behaviors of the customer and the rep while providing insights on how to handle the conversation and drive customer experiences. Giving agents the real-time ability to listen intently and say the right things!
Turn Insight into Action
Words into Context
ConnexionsCX translates conversations in to text in real time, while recognizing the spoken language and translating it for the rep on each and every call. The agent can then in turn speak in their native language and ConnexionsCX will translate it back to the customer in their language.
Visualize Every Interaction
ConnexionsCX allows organizations to visualize every interaction and leverages AI to identify key customer insights in order to create more intelligent interactions, that both improve agent productivity and increase customer satisfaction.
Neuraswitch makes it easy to set up ConnexionsCX within your environment
No need to switch telephony providers, our solutions seamlessly sits alongside your current telephony solution
Looking for a new provider? No worries, our ConnexionsPoint platform has what you are looking for.
ConnexionsCX is forever changing the Customer Experience....
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