Pause & Resume is NOT Compliant
Although Pause and Resume is widely used with contact centers, it does not deliver compliance. A better way to maintain compliance is to detect and mask all sensitive data that flows through your call recordings and desktops.
The Neuraswitch Difference
Neuraswitch ensures conversational compliance by redacting from transcripts and audio files in REAL TIME.
All identifiable numbers are redacted from the transcripts and audio
Specific keyword phrases are redacted from the transcripts and audio
Customized redaction scripts based on customer requirements
Compliance in Minutes, Not Weeks
Enable call compliance within minutes, not weeks
Works across multiple speech-to-text platforms
Easy integration with the rest of your technology stack
Safe & Secure
High level of security provides you peace of mind
How it helps you succeed
Employing RedaXion for scrubbing and replacing sensitive information is the only way to truly maintain compliance. This provides you a secret weapon to provide access to customer and patient data across the enterprise. Lower the risk of data breaches for your peace of mind.