The Real-Time Conversational Intelligence Platform
Neuraswitch provides customer service teams with a unique platform that leverages the power of real-time data science to create unique and memorable customer experiences.
Emotional Analytics
A platform that knows the emotional state of your customers and agents in real-time and responds accordingly.
Verbal Intelligence
Ability to analyze customer interactions in order to solve problems using language-based reasoning.
Intelligent Routing
Continuously analyzes your customer and agent interactions to create higher levels of engagement in the future.
Agent Empowerment
Provide agents with real-time contextual insights ensuring a unique and consistent level of service.
Trusted across 5 continents, 55 countries and over 70+ Languages
Real Time Conversational Guidance
ConnexionsCX provides agents with real-time contextual insights ensuring a unique and consistent level of service across all channels. Throughout a conversations, ConnexionsCX is constantly listening and will pick up on key words and phrases to alert Agents with recommendations for the particular scenario. If the conversation is around banking and the client asks about credit cards, ConnexionsCX can automatically alert the Agent to recommend the best suited credit card based on their profile.
Real Time Quality Assurance
Conversations are more than just what you say, but rather how you say it. Conversations are delicate and require a touch of human understanding to navigate. Leveraging ConnexionsIQ, we continuously analyze your customer and agent interactions to create higher levels of engagement. Our robust AI offers real-time or batched scoring of every interaction channel to ensure optimal conversations are occurring within your workplace. All while providing your business with instant measurements of key business insights or CSAT's.
Real Time Language Translation
Break down communication barriers instantly with ConnexionsXLTN, and allow your organization to globalize their customer support operations and connect with customers worldwide. With the use of AI - ConnexionsXLTN intelligently listens to each word and waveform to correspond to translation, allowing for real-time conversations across over 70+ languages
The Neuraswitch Difference
Discover what makes Neuraswitch the premier platform for delivering engaging conversations.
Quick Setup
Capture Conversions
Analyze Results
Simple Integration
We make it really easy to integrate with 3rd-party applications and APIs like Salesforce, Cisco, Avaya and many others.
Start Making Better Connexions
Contact us today to transform your customer support experience.
We help companies leverage the power of human emotions and behavioral analytics to create unique customer experiences
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Email: sales@neuraswitch.com
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